WE ARE HIRING! – Client Support Officer

Client Support Officer

About The Job

Take the next step in your career and join our amazing team!

Nashco is currently seeking an enthusiastic and reliable Client Support Officer to join our team on a full-time basis for immediate start.

The key activities of the Client Support Officer involve continual client contact, receiving and directing incoming phone enquiries/ emails and attending to walk-in clients.

Confidentiality and professionalism are essential to the role.

About You

The successful candidate will possess the following experience and skills:

Knowledge Skills and Abilities

Essential

• Previous experience in a busy multi-functional front-line customer service role
• Data entry and strong, accurate typing skills
• Ability to work independently, with limited supervision
• Excellent communication skills, both verbal and written
• Ability to manage relationships and expectations on various levels
• Excellent interpersonal skills (approachable, positive, motivated, go-getter attitude)
• Ability to tactfully handle stressful and difficult situations
• Excellent organizational and time management skills
• Ability to multi-task, prioritize, and manage time effectively
• Sound computing skills, including MS Word, Excel and Outlook

Desirable

• Demonstrated experience with CRM systems
• Having knowledge of the basics of building construction and products

Key Responsibilities

• Ensure all client orders are processed on-time
• Ensure all incoming phone calls are attended to in a prompt and courteous manner
• Communicate and coordinate effectively with internal departments
• Meet individual / team KPI’s
• Work with customer service team leader to ensure customer promise is being delivered
• Follow up on dispatch of client orders
• Meet (and preferably exceed) monthly and quarterly pro-active call handling quotas
• Respond to customer emails in a professional manner
• Create and maintain records in database
• Attend regular team meetings
• Comply with all company procedures and policies including WHS

General

• Participate in relevant training and development activities as an effective team member
• Other duties consistent with the position where required and/or requested by management from time to time

Personal Attributes

• Desire to Improve
• Respect, Care & Humility
• Diligence & Accountability
• Honesty & Integrity

Benefits

• Great team environment
• Training and development opportunities
• Supportive leadership team
• Opportunity for career progression

Job Details

< Back to all news